Frequently Asked Questions

Where is Pixius' Debit Authorization Form?

Payment by Checking Account

Direct Debit Authorization Form for your recurring service payment to automatically withdrawal from your checking account. Click here for the Recurring Direct Debit Authorization Terms and Conditions.

Payment by Credit Card or Debit Card

Direct Debit Authorization Form for recurring service payment to automatically charge your credit card or debit card. Click here for the Recurring Direct Debit Authorization Terms and Conditions.

When is my bill due?

All bills are due the first day of your invoiced period. Look for "Invoice Due Date" on your statement.

I cannot connect to the Internet. What should I do?

Verify that you have made a payment for the current invoice period. If all payments have been made, contact Technical Support at 800 578-4483. Our Technical Support is available Monday - Friday between 8:00AM and 9:00PM and on Saturday between 8:00AM and 6:00PM.

I receive my statements by email. Why do I get them so far in advance?

Both mailed and emailed bills are issued 20 days prior to the due date. Signed up for paperless billing and not receiving your invoice? Verify with our Billing Department that your email is up-to-date in our system. Call our Billing Department at 800-577-5429 Monday - Friday between 8:00AM and 5:00PM.

I'm signed up for automatic charges to my credit card, why am I receiving "Intent to Charge" messages?

If you receive an "Intent to Charge" notification more than two days in a row please contact the Billing Department as your credit card information may need to be updated. Call our Billing Department at 800-577-5429 Monday - Friday between 8:00AM and 5:00PM.

What is Pixius' Peer to Peer Guidelines and Policy

How to connect the power supply to the router?

Pixius uses two different styles of power supplies to connect the outside radio to your router. Click here to watch Customer Care Representative, Christie, walk you through how to connect each of the different styles of power supplies. Subscribe to our YouTube Channel for more helpful tips and information about Pixius products and services.

What is Pixius' Privacy Policy

What is Pixius' Acceptable Use Policy?

Pixius' Acceptable Use Policy

Do I have to supply a router?

No, we will include a router with your installation.

What does the equipment look like?

Our equipment maintains a small footprint on the elevation or roof of your home or business. The radio is about a 8 inch tall be 3 inches wide. Depending on the line-of-site to our tower, a small reflector dish might be required that looks similar to a satellite dish.

Is online gaming supported?

Yes, you can enjoy playing games like League of Legends® and Call of Duty® online on all Pixius Internet plans.

How many devices can I have online at the same time?

It depends on the service plan you sign up for.  If want to stream movies and have other devices online simultaneously, the top tier service plans are recommended.

Can I upgrade at any time?

Yes, as long as the equipment can support an upgrade. You can upgrade at any time with a new contract.

How much data do streaming movies use?

Approximately 1GB per hour. Our data is unlimited so no need to worry about watching too many movies!

Is there a limit to the amount of data I can use?

No. Unlike other providers, Pixius does not put a limit on the amount of data you can use every month.

Will your services work with Netflix, Hulu, Amazon Prime, or HBONOW?

Yes, depending on which service plan you sign up for. If you do a lot of streaming on multiple devices, the top tier plans are recommended.

How does Pixius Internet compare to 3G/4G cellular Internet?

3G/4G cellular Internet services tend to cap their data, resulting in expensive data overage surcharges. Pixius Internet does not cap data, providing our customers a flat monthly rate.

How does Pixius Internet compare to satellite?

Due to high latency, satellite Internet cannot support VPNs, VoIP calls, or allow for real-time gaming. Due to data caps, once your monthly data is consumed, speed will be reduced to dial-up speed. Pixius Internet does support VPNs, offers IP Addresses, supports VoIP calls, and allows for real-time gaming. Watch movies, stream music, and play games all month long with Pixius Unlimited Data Usage! Learn more about Pixius Internet vs. Satellite Internet

How does Pixius Internet compare to dial up?

Pixius Internet is 70 times faster, is always on, and doesn't require a phone line.

How does the installation work?

The installer will run a network cable from the radio to a predetermined location in your home or office. They will then attach the cable to your Pixius provided router and configure the equipment to connect to the Internet. Standard installation takes approximately 2 hours. Be sure that someone 18 years of age or older will be home for the entire time of the installation.

How does Pixius Internet work?

Pixius Internet requires line-of-sight access between a radio installed at your home or business and a Pixius equipped tower.