Customer Limited Service Plan
Service Plan (“Plan”) – Terms and Conditions
FEE: The Limited LS Plan (“LS Plan”) Agreement fee is set at a monthly rate of Six Dollars and Ninety-Five Cents
($6.95). Pixius Communications, LLC (Pixius) reserves the right to modify services and fees under this plan as it
deems necessary. Customer will receive notification of change thirty (30) days in advance.
WHAT THIS AGREEMENT COVERS:
- ROUTER REPLACEMENT (RR) – At its option, Pixius Communications will replace the Pixius
provided router at no charge once it has been determined the existing router is defective, as long as the
defective router is returned in accordance with the terms and conditions of this Agreement to Pixius.
The replacement router may be a new or reconditioned router of equal or comparable value and
functionality of the current router. Pixius provides the associated configuration required to allow the
router to function properly on the Pixius Communications network. The exchange of the router will be
made at the nearest Pixius location without additional charges. The customer may elect to have Pixius
mail the router, at the customer’s expense for shipping and handling fee per current USPS Postal rates.
If the customer requests the router be delivered a $100.00 trip charge may be invoiced.
- STANDARD INSTALLATION EQUIPMENT – At its option, Pixius Communications will replace
equipment, i.e. mounting brackets, wiring, surge suppressor, power supply and/or antenna, collectively
the standard installation equipment, at no charge once it has been determined the existing equipment is
defective, as long as the defective part(s) are returned in accordance with the terms and conditions of
this Agreement to Pixius. Items such as tripods, extension poles, etc. are not considered standard
installation parts and are not covered. The replacement part(s) may be new or reconditioned of equal or
comparable value and functionality. At its option, Pixius will replace the subscriber module for a charge
of Eighty Dollars ($80.00), as long as the defective subscriber module is returned in accordance with the
terms and conditions of this Agreement to Pixius. The replacement subscriber module may be new or
reconditioned of equal or comparable functionality. The cost of the trip charge and labor associated with
standard on-site service is covered under this option. Included is Labor for a) antenna alignment b)
replacement of the subscriber module c) standard wiring d) power supply replacement e) replacement of
the surge suppressor and associated mounting hardware. Removal and reinstallation of the radio due to
required roof repairs will be available at 50% of the then current rates. A maximum of two claims may
be made in a rolling twelve month period. SPECIFICALLY EXCLUDED are damages caused by
roofers who move/relocate equipment.
WHAT THIS LS PLAN DOES NOT COVER:
- Defects or damage resulting from use of the Product in other than its normal and customary manner;
- Defects or damage from misuse or neglect;
- Defects or damage from improper and/or unauthorized testing, operation, maintenance, installation,
adjustment, or any alteration or modification of any kind;
- Products disassembled or repaired in such a manner as to adversely affect performance or prevent
adequate inspection and testing to verify any warranty claim;
- Products with labels removed or illegible serial numbers;
- Defects or damage due to immersion in food or liquid;
- Scratches on all plastic surfaces and externally exposed parts resulting from normal use;
- Damage or defects existing prior to this Agreement; and/or
- Equipment that was serviced by an unauthorized service provider.
HOW TO GET SERVICE UNDER THIS AGREEMENT: To receive service under the plan, the customer must
contact Pixius’ Support Center. A Representative will determine the cause of the problem and make arrangements
for corrective action as specified in the plan.
CUSTOMER OBLIGATIONS UNDER THIS LS PLAN: The customer must use, respect and protect the Product in
a normal way; the customer represents and certifies that all Product is in good working order and that he/she is
completely unaware of any need for services included under this Agreement at the time of Agreement
implementation except as provided for; the customer must protect against further damage to the Product if there is a
This LS Plan is extended to the original subscriber buyer only and may not be assigned or transferred to
subsequent subscriber buyers. This is Pixius’ complete LS Plan. Pixius assumes no obligation or liability
for additions or modifications to this LS Plan unless made in writing and signed by an authorized
representative of Pixius.
Pixius cannot be held responsible in any way under this LS Plan for any ancillary equipment attached to or
used in connection with the Product, or for operation of the Product with any ancillary equipment. All such
equipment is expressly excluded from this LS Plan. Furthermore, Pixius cannot be held responsible for any
damage to the Product resulting from the use of ancillary equipment not furnished by Pixius for use with
individually owned equipment.
When the Product is used in conjunction with ancillary or peripheral equipment not furnished by Pixius,
Pixius does not warrant, and shall not supply service in connection with, the operation of the
Product/peripheral combination, and Pixius will honor no service claim where the Product is used in such a
combination and it is determined by Pixius that there is no fault with the Product. Pixius specifically
disclaims any responsibility for any damage caused in any way by the use of product accessories and
peripherals when such accessories and peripherals are not furnished by Pixius.
Pixius, at its sole discretion, shall determine if any equipment under these LS Plans is defective based on
technical troubleshooting guidelines established by Pixius and the equipment manufacturer.
This LS Plan sets forth our responsibilities regarding the Product. Replacement of the Product, as described
herein, and/or on-site service is the exclusive remedy of the customer. THIS DOCUMENT IS NEITHER A
WARRANTY NOR INSURANCE.
Obligations of Pixius under this LS Plan are backed by the full faith and credit of Pixius.
This LS Plan gives the customer specific legal rights.
Defective equipment must be returned immediately or holder will be subject to a non-return fee equal to the
cost of the non-promotion retail price plus 30%. Subject to equipment availability at time of processing.
Customer agrees to “like” replacement if same model is no longer available.
Customer has the option to Mail or Return Equipment to:
Pixius Communications LLC
301 N St Francis St
Wichita Kansas 67202
Any questions please call our Support Line at 800-577-5429 or 316-219-8500